We are looking for a full-time Product Support Specialist to join our expanding team at our North America headquarters in Houston, TX. The Product Support Specialist will be responsible for interfacing with customers and distribution channels to support sales efforts, project implementation and product development.

This position will require candidate that is able to work with partial supervision and someone who is able to self-start and work independently at times. It will require very quick and concise communication with customers and channel partners as well as with the product and development team in Korea.

We have a very small and agile global team and we are looking for someone to make a commitment to the product line and company culture. Unique input and outside-the-box thinking are both highly encouraged. This will not be your typical nine-to-five job and there is significant room for growth with the opportunity to eventually manage a team and steer your career in the direction that works both for the company and yourself.

Requirements

• Advanced computer skills
• Strong written and verbal communication skills
• Time management and organizational skills
• Needs to be comfortable in a customer facing role, both in-person and remotely via phone/email
• Report to US headquarters in Houston, TX
• Varying level of travel required, typically between 5-10 days per month
  • Occasional weekend travel required (2-4 times per year)
  • Most travel will take place in North America however there will be occasional international travel (1-3 times per year)
• Work/Life Balance is emphasized and will be encouraged, especially when travel demands are high

Optional Desired Attributes

• Experience in the Security and/or Access Control Industry
• Previous product support/specialist experience
• Familiarity with product hardware components
• Knowledge of various operating systems
• Basic knowledge of IT networks
• BA/BS degree

Compensation scaled depending on experience