[ LG CNS AMERICA 현지채용 ]

Company:                    LG CNS America, Inc.

Location:                     Georgetown, TX

Position:                      Implementation & Support Specialist

Reporting line :           to US Healthcare Technology Team Leader

Company Overview

LG CNS is one of the largest IT service companies based on more than 25years of experience in system consulting and building. LG CNS aims to become No. 1 IT Company and a representative figure in the business convergence market. The goal is within its grasp, as the Company is taking positive steps toward the global market with its steady growth as the domestic IT service leader in Korea. With abundant industry-specific knowledge, proven advanced IT technology experts, and the industry's top service quality, LG CNS makes customers’ lives more convenient, futuristic and enjoyable by driving the national and corporate information-oriented culture. The Company’s strength comes from having ample experience in diversified industries, deep understanding of advanced technology, and development of cutting-edge solutions as well as forming strategic partnerships with specialized premiers widely known in the fields (IBM, HP, Cisco, SAP).

Healthcare Business Overview

LG CNS has developed Long Term Post Acute Care EHR(Electronic Health Record) for the US market with various market leading operators. LG CNS EHR solution is built from the ground up with many users in the industry for easy to use and efficiency, and hence, to reduce TCO and improve reimbursement. On top of our EHR solution, we are providing Point Of Care Solution for the staff to be able to document at point of care and Interactive Virtual Care for tele-monitoring, tele-health management and tele-medicine.

Now we are proudly ready to expand our business in US and seeking for professional people to work with us.

Job Description

[ Implementation Support Specialist ]

Responsibilities

·       Responsible for supporting LG CNS Healthcare Solutions such as LGCNS EHR, Point of Care solution, and Interactive Virtual Care

·       Responsible for help desk operation: Respond to customer inquires according to LG CNS Service Level Agreement

·       Support implementation and post implementation (go live support) on site or off site

·       Understand and know how to use LG CNS Healthcare Solutions

·       Coordinate with LGCNS EHR R&D team to escalate inquires and to solve/complete inquires
Urgent inquires must be escalated to R&D team in a prompt manner

·       Notification such as upcoming updates to post it on LGCNS EHR system or/and by emails to customers

Requirements

·       Bachelors Degree required

·       Must have valid status legally working in the U.S.

·       Bilingual in English and Korean

·       General Computer skills such as MS office and able to use smart phone

·       Ability to work both independently and/or as a team to set goals and to meet deadlines

·       Exceptional attention to detail and solid problem solving abilities

·       Strong researching and analytical skills

·       Exceptional communication skills and professionalism

·       Less than 5 years of experience

Apply

Please send the Cover Letter and Resume via email to : jaehee.park@lgcns.com

Or Fax to : (512) 868-8818

Or mail to: LG CNS America, Inc.

                  501 S. Austin Ave. Suite 1260

                  Georgetown, TX 78626