Compensation
$60,000 to $70,000 Annually (plus commission)Benefits Offered
Dental, Medical, VisionEmployment Type
Full-TimeWhy Work Here?
“Work with a growing company on cutting edge technology! Great boss, great benefits, flexible work schedule!”
We are looking for a full-time Product Support Specialist to join our expanding team at our North America headquarters in Houston, TX. The Product Support Specialist will be responsible for interfacing with customers and distribution channels to support sales efforts, project implementation and product development.
This position will require candidate that is able to work with partial supervision and someone who is able to self-start and work independently at times. It will require very quick and concise communication with customers and channel partners as well as with the product and development team in Korea.
We have a very small and agile global team and we are looking for someone to make a commitment to the product line and company culture. Unique input and outside-the-box thinking are both highly encouraged. This will not be your typical nine-to-five job and there is significant room for growth with the opportunity to eventually manage a team and steer your career in the direction that works both for the company and yourself.
Requirements
- Advanced computer skills
- Strong written and verbal communication skills
- Time management and organizational skills
- Needs to be comfortable in a customer facing role, both in-person and remotely via phone/email
- Report to US headquarters in Houston, TX
- Varying level of travel required, typically between 5-10 days per month
- Occasional weekend travel required (2-4 times per year)
- Most travel will take place in North America however there will be occasional international travel (1-3 times per year)
- Work/Life Balance is emphasized and will be encouraged, especially when travel demands are high
Optional Desired Attributes
- Experience in the Security and/or Access Control Industry
- Previous product support/specialist experience
- Familiarity with product hardware components
- Knowledge of various operating systems
- Basic knowledge of IT networks
- BA/BS degree
Compensation scaled depending on experience
About CrucialTrak:
CrucialTrak Specializes in nano-technology driven biometrics, implemented in various types of access control system.
Unlike the use of other forms of authentication, such as passwords or tokens, biometric recognition provides a strong link between an individual and a claimed identity. CrucialTrak has been working on improving issued constraints of biometric recognition technology. By combining different biometric technologies in to one solution, we developed a multi biometric terminal.
Multi-Biometrics terminal is an integration of different biometric technologies such as fingerprints, facial features, iris patterns and vein patterns in the identification and verification process. The use of Multi-Biometrics takes advantages of the capabilities of each biometric technology while overcoming the limitations of a single technology. Most biometrics market players see a great potential that Multi-Biometrics products will become more prevalent in the near future.
The CrucialTrak BACS Quattro biometric reader was launched to market at ISC-West in April 2017 and was immediately recognized as an industry leading solution by being awarded the top overall award in the New Product Showcase.
Please send resumes to:
Amanda Gold
amandagold@crucialtrak.com
www.crucialtrak.com
Company website: http://www.crucialtrak.com
Company address: 820 Gessner Rd. Houston, TX 77024